Contact Center Trends

Make Workforce Management a Priority When Upgrading Your Contact Center

Make Workforce Management a Priority When Upgrading Your Contact Center
by Melanie Turek

August 13, 2019

min read

Frost & Sullivan: How Digital Transformation Impacts the Modern Contact Center

Melanie Turek

Melanie Turek is a VP of Research at Frost & Sullivan, where she specializes in the area of connected work. Melanie has been a full-time tele-commuter for 20 years, allowing her to live in small-town Colorado where she skis, bikes, hikes and tries to avoid shoveling snow as much as possible.

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