Contact Center Trends

Talkdesk Workforce Management – Remember, the Customer is Always Right

Talkdesk Workforce Management – Remember, the Customer is Always Right
by Jon Arnold

April 25, 2019

min read

"For Talkdesk, this isn’t just about building a better WFM to make the contact center run better; it’s also about being “agent-centric” and focusing on a better workplace experience for them."

Jon Arnold

Introducing Talkdesk Workforce Management

Jon Arnold

Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of digital transformation in the workplace. Core areas of expertise include unified communications, cloud services, collaboration, Internet of Things, future of work, contact centers, customer experience, video, VoIP, and social media. Additionally, Jon is a UC Expert with BCStrategies, a long-serving Council Member with the Gerson Lehrman Group , speaks regularly at industry events and accepts public speaking invitations . He is frequently cited in both the trade press and mainstream business press, serves as an Advisor to emerging technology/telecom companies, and is a member of the U.S.-based SCTC .

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