Talkdesk On The Go™ is an intelligent, intuitive mobile solution designed to help field teams, location-based workers, outside sales and remote employees provide a consistent and seamlessly connected customer experience — even when they’re on the move. Route the right calls with the right information to help your teams effectively and efficiently solve customer problems, provide status updates, make deals and more — all from their mobile devices.
Keep your mobile workforce connected with customers when they’re in the field, on the road or working from on-site locations such as a warehouse, bank branch or retail store. Talkdesk On The Go allows communication and service through any mobile device, so field workers are more accessible to customers and more reliably connected with other employees.
Equip your mobile workforce with the data they need to understand their customers and exceed their expectations. With Talkdesk On The Go, field workers can access essential contact center and CRM information — in one mobile application — so they have the context and tools they need to provide great service.
Help field teams have more control over how they manage routine tasks. Talkdesk On The Go works with their mobile device’s automation applications and voice-activated personal assistant for extra efficiency when setting their status, accessing contacts and making or receiving calls.
Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
We can help your teams get started with Talkdesk On The Go fast and at no extra cost. Submit this form to get in touch with us and learn more.