Remote contact centers are here to stay. With the right technology, leveraging a fully or partially remote workforce can lead to increased agent productivity, reduced costs, and better customer experiences. Talkdesk Remote makes it easier than ever to connect with customers from anywhere, maintain security in a remote environment, and efficiently manage a distributed workforce.
Equip your agents with best-in-class tools to work from home and engage with customers on any channel, using the industry’s most intuitive cloud contact center platform. Provision new remote agents, add numbers anywhere in the world, and make changes with clicks, not code.
Combine Talkdesk’s industry-leading MOS call quality and fully redundant network with intelligent, two-way background noise reduction from Krisp to give your customers a consistently crystal-clear and reliable voice experience from any home environment.
Megan Hamilton, Customer Service Manager, Zumiez
Take full advantage of the distributed talent market by using Talkdesk CXTalent™ to source and hire Talkdesk Academy™ certified agents, supervisors, and system admins that are ready to work from anywhere and hit the ground running.
Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.