Customer Engagement

Studio.

Talkdesk Studio™ makes it easy to design, build, and deploy compelling customer journeys with clicks, not code.

Smart and effective customer journeys. Simply designed.

Studio provides a clear visual display of the customer journey, all while enabling non-technical staff to create intelligent, context-driven flows that deliver a frictionless customer experience.

Visual flow designer.

Studio allows you to visualize the exact call flow structure and outcome for any stage of the customer journey.

Pre-packaged library of powerful components.

Design and deploy customer journeys using a rich library of out-of-the-box components that can trigger call flow actions such as CRM data dips, callbacks, or menu options.

"Talkdesk Studio is an intuitive and powerful routing flow designer that allows companies to visually design customer journeys without code or expensive IT resources."

FROST & SULLIVAN 2019 BEST PRACTICES AWARD, CLOUD CONTACT CENTER - NORTH AMERICA

AI-optimized IVR.

Optimize call flows with real-time error flagging, advanced IVR metrics, and AI-driven insights.

Powerful integration engine.

Collect context from any third-party system to inform routing decisions and ensure callers are matched with the best available agents.

Studio capabilities.

Limitless IVR options

Create your perfect combination of IVR scripts, menus, and options to deliver a seamless customer experience.

Clicks, not code

Empower non-technical users to autonomously configure, design, and manage any call flow.

Functions

Optionally extend routing functionality with advanced business logic using a built-in low code editor that offers customization and agility.

Queue management

Reduce waiting times and increase customer satisfaction by splitting traffic and distributing workloads.

Speech recognition

Provide a convenient, hands-free IVR experience for customers using natural language processing.

"With Talkdesk, we can easily make IVR changes on the fly without consulting a user manual. The ability to self-design and build intelligent workflows is making us more efficient, enabling us to serve more customers with less effort and faster than before."

DALE STURGILL, VP OF CALL CENTER OPERATIONS, EMPLOYBRIDGE

Customers love Talkdesk.

Rated 4.4 out of 5 based on 787 reviews on

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Giving Tuesday!

Talkdesk gives back by donating $19k to AppConnect partner selected charities on Giving Tuesday.