Security and Compliance

Our security, compliance and privacy approach is designed to protect your contact center operations and data from threats.

Keep Your Contact Center Safe From Threats

Have full visibility into agent activities and proactively monitor your contact center security with Talkdesk Guardian™, an unmatched solution in the cloud contact center marketplace.

With detailed reports and AI-generated dashboards, you can quickly and effectively manage internal and external security threats, wherever your agents are located.

Ensure Your Remote Agents Are Working Securely

In this constantly changing business environment, making sure your contact center operates in full security has been more important than ever.

With a fully-remote or hybrid workforce, companies must continue securing contact center operations just like before, when everyone worked from the office.

Enterprise-class Security

Talkdesk holds 30+ certifications and ensures your business and customer data are always secure by aligning with rigorous security frameworks and privacy laws.

A dedicated security team works every day to strengthen our security posture. In addition to closely monitoring the threats landscape, they also conduct regular audits of our system.

Confidence with Business Continuity

Talkdesk is the first and only cloud contact center platform to receive ISO 22301 certification for Business Continuity Management.

This certification demonstrates Talkdesk’s commitment to our customers by keeping our platform safe and operational at all times.

Accept Payments in a PCI-Compliant Environment

Easily and securely manage credit card transactions over the phone in a PCI-compliant way with Talkdesk PCI Payment™.

Learn About the Intersection of Remote Security and WEM

Are you ready to consider security beyond infrastructure? Listen why you should include oversight and productivity of agent activities using Workforce Engagement tools in your security best practices.

Hear Why Our Customers Love Talkdesk

Rated 4.4 out of 5 based on 787 reviews on

Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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Giving Tuesday!

Talkdesk gives back by donating $19k to AppConnect partner selected charities on Giving Tuesday.