Talkdesk Mobile Agent™ is a native mobile contact center that puts the power of Talkdesk in an agent’s mobile phone, tablet or smart watch. Empower your teams with real-time customer information and powerful tools to provide an excellent customer experience wherever they go.
Respond to fluctuating call volumes in real time by using Mobile Agent for remote work, part-time and after-hours scenarios. Extend customer service beyond the call center by using Mobile Agent for field technicians, outside sales, or location-based workers, so they can provide an excellent and consistent customer experience on the go.
Effective, efficient service from a mobile device is easier than you think. Mobile Agent integrates with your favorite CRM and applications like Salesforce, Zendesk, Slack, Zoom etc., providing agents with quick access to customer context, plus time-saving automations.
David Whiteside, GM for London, onefinestay
Make and take calls from any device — on the fly.
Record all inbound and outbound calls as if you were on a desktop.
In-app access to all your essential contact center tools including disposition and call notes.
Get easy access to customer context, plus time-saving automations with your CRM system.
Control your availability
and synchronize it across
any device you use.
Keep track of everything that takes place — no matter where your agents are located.
Enable Siri assistance for extra mobility when placing calls and changing statuses.
Seamlessly and securely log in with a Talkdesk ID or using single sign-on.
Multitask across different apps on a tablet for better agent productivity.
Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.