Spotlighting companies using Talkdesk technology to redefine the customer experience
SAN FRANCISCO – April 16, 2021 – Talkdesk®, Inc., the leading cloud contact center for innovative enterprises, today announced open nominations for its second annual CX Innovator Awards, recognizing organizations that are leveraging the company’s technology to reshape the customer experience (CX) and gain a competitive advantage.
The 2021 awards feature expanded categories and new opportunities for companies to shine. Entries close May 24, 2021 and winners will be showcased at the 2021 Talkdesk Opentalk virtual event June 15-16, 2021.
“The most successful organizations place a premium on delivering the best possible experiences for their customers. They focus relentlessly on getting that right and don’t take shortcuts,” said Kieran King, chief customer officer, Talkdesk. “The Talkdesk CX Innovator Awards single out the ‘ones to watch’ and reveal a bit of the secrets behind their success while offering a blueprint for others to follow in redefining the customer experience in a digital-first world.”
Award categories include:
Celebrating companies that have uniquely leveraged Talkdesk technology, either standalone or in combination with Talkdesk partners and/or other technology, in innovative ways to solve CX/contact center challenges and deliver best-in-class customer experience.
Celebrating companies that have successfully implemented Talkdesk and exemplify CX excellence by achieving a rapid deployment and experiencing a quick return on investment. This award is available to customers that implemented Talkdesk in the past 12 months (May 2020 – present).
Celebrating companies that have optimized their contact center(s) and had a positive impact on their business (examples: enhanced customer experience, improved metrics, increased sales, higher NPS score, and so forth). Applicants must demonstrate a clear understanding of their CX vision, articulate marked improvements and provide evidence of growth as a result of improvements.
Celebrating companies that have successfully integrated Talkdesk with a technology partner’s solution and used the integration(s) to deliver exceptional customer experience.
Celebrating companies that have successfully embraced digital transformation as a strategic differentiator. Examples for this award include transitioning a contact center workforce from an on-premises contact center to the cloud; equipping agents with best-in-class tools to work from anywhere, anytime; creating a digital front door that allows customers to engage with you on the channels they want to leverage, and companies that had to accelerate digital transformation by implementing a business continuity plan for COVID-19.
Celebrating companies that have successfully impacted CX to drive enterprise growth and profitability. Examples for this award include companies that have demonstrated how their contact center contributes to tangible growth outcomes, such as increased revenues and customer lifetime value, in support of strategic business models and priorities.
Celebrating companies finding a better way to put their customers and communities first. Examples for this award include companies that prioritize social impact and are driving positive change in diversity, equality, inclusion, their community, or the environment.
The CXcellence award celebrates three contact center agents who have demonstrated consistent outstanding customer service and have positively impacted their team/organization. The contact center agent is nominated by their supervisor or other administrator and the award is voted on by the Talkdesk Community.
For inspiration in creating an award submission, take a look at the winners of the inaugural Talkdesk CX Innovator Awards.
Talkdesk® is the cloud contact center for innovative enterprises. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and YMCA rely on Talkdesk to make customer experience their competitive advantage. Learn more and request a demo at www.talkdesk.com.
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