Gartner Names Talkdesk a Leader in 2020 Magic Quadrant for CCaaS

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Talkdesk has been named a Leader in the 2020 Gartner Magic Quadrant for Contact Center as a Service. As one of only three Leaders in the report, Talkdesk was named a Leader based on evaluation across 15 criteria.

We believe Talkdesk was positioned as a Leader based on its Completeness of Vision and Ability to Execute in the 2020 Magic Quadrant for CCaaS. 

Download the report to learn what Gartner says about Talkdesk as a Magic Quadrant Leader.


Gartner Magic Quadrant for Contact Center as a Service, Steve Blood, Drew Kraus, Pri Rathnayake, 9 November 2020. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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